Emergency Contacts

If you have a serious concern, please call the Emergency Services (999) or NHS 111. Otherwise, given below is a list of Emergency Contacts at the Royal Free Hospital, the satellite units and other renal support services:

Transplant Clinic Nurses:

Direct line is: 020 7472 6605.
Patients can leave a message in the morning and the nurses will return the call in the afternoon.

Living Donor Nurses:

At the Royal Free:       02073177604.
Email: rf.rldn@nhs.net.
Twitter: @RFHLiveDonation

Renal Wards:

10 East

Phone: Direct: 020 7830 2188 / 020 7794 0500 ext 34131
Hospital: Royal Free Hospital
Location:10th floor
Specialty: Acute renal

10 South

Phone: Direct: 020 7317 7623 / 020 7794 0500 ext 35474
Hospital: Royal Free Hospital
Location: 10th floor
Specialty: Renal, urology and dialysis

3 East C

Phone: Direct: 020 7317 7516 or 020 7794 0500 ext 38885
Hospital:  Royal Free Hospital
Location: 3rd floor
Specialty: Renal day ward

3 East B

Phone: 020 7794 0500 ext 38730
Hospital: Royal Free Hospital
Location: 3rd floor
Specialty: Renal and urology clinic

5 East B

Phone: 020 7794 0500 ext 31084
Hospital: Royal Free Hospital
Location: 5th floor
Specialty: Renal cancer ward

Satellite Units:

Contact details:
Via the Royal Free London switchboard,
Phone: 020 7794 0500, followed by the extension number for the unit:

 Barnet Dialysis Unit: Ext 64955
 Edgware Kidney Care Centre: Ext 24160
 St. Pancras Kidney and Diabetes Centre: Ext 82030
 Tottenham Hale Kidney and Diabetes Centre: Ext 50500

Pharmacy patient helpline:

The patient pharmacy helpline aims to help answer questions that patients may have about their medicine that they have been prescribed which might arise after they have left the hospital.

Barnet Hospital and Chase Farm Hospital pharmacy patient helpline:
020 8375 8733
Monday-Friday 10am-2pm

Royal Free Hospital pharmacy patient helpline:
020 7830 2983
Monday-Friday 11am-5pm

PD Helpline:

Open from 9 am till 4 pm. Patients can leave a message with their details and the call will be returned: 020 3758 2040.

 Alternatively, if patients wish they may ring the RFL switchboard on 202 7794 0500 ext. 82040.

Interpreting services:

Phone:      020 7472 6592

PALS:

Phone:      020 7472 6446 / 6447; (020 7472 6445 – 24 hour answer phone)
Fax :                020 7472 6463
Minicom :       020 7472 6593
Email:             rfh.pals@nhs.net

Baxter:

Baxter Education Centre – South
BEC House
2 Priory Road
Kew
London, TW9 3DG

Phone: 0208 948 6824
Fax: 0208 948 6402

Home Dialysis Support

If you are a patient or healthcare professional using our home dialysis service, please contact:
Calling from a landline: 0800 023 4002
Calling from a mobile: 0370 609 9101
Email: homecarecs@baxter.com

Out of Hours: 0800 023 4002

General Enquiries and Technical Support (all products), please contact: 
Phone: 0370 609 9100 – Select option 8
Email: technicalserviceuk@baxter.com

PrisMaflex & PrisMax:       24 hour Helpline, please call: Phone: 0808 100 3539